Behind every thriving team is a leader who understands that true growth happens when high support meets high expectations. Yet finding the right balance between empathy and accountability is no small feat. Leaders often default to being “too nice,” breeding complacency, or “too demanding,” fostering fear. The key is learning how to be “warm and demanding” at the same time.

This interactive workshop will demystify the Support/Challenge framework—defined as the ability to be profoundly supportive while also holding high expectations and challenging team members to do their best work. Drawing inspiration from leaders like DeMeco Ryans, the head coach of the Houston Texans, we’ll see how he fosters a culture of excellence by both cheering on his players and pushing them beyond their comfort zone. We’ll also bring this concept to life with a role play demonstration of a manager applying Support/Challenge with a direct report, offering a clear window into how to strike that delicate yet vital balance in real-world situations.

Session Takeaways:

• Discover the Transformative Power of Support/Challenge
  Learn why balancing empathy and accountability is the key to elevating performance and engagement.

• Gain Insights from a Sports Leadership Model
  Explore how DeMeco Ryans employs warmth and high standards to unlock potential on the field—and how to adapt his strategies in your organization.

• Observe a Role Play
  Observe a manager in action as they practice the Support/Challenge approach, pinpointing tactics you can implement right away.

• Cultivate a High-Impact Culture
  Equip yourself with practical steps to create an environment where people feel supported, challenged, and inspired to perform at their best.

Join us on March 12th to learn how harnessing the Support/Challenge framework can transform your leadership style, unleash your team’s full potential, and create a powerful culture built on trust and accountability.